As soon as you make the purchase, you will receive a confirmation e-mail and our team will get to work so that you receive your order as soon as possible. If after the working days indicated below for each country you have not received your order, please contact us indicating your order number and we will review your order history to find a solution as soon as possible. You will receive an email with the tracking of your order so that you can be aware of the status of your shipment at any time.

Cold Culture will not be responsible for delivery errors caused when the delivery address entered by the User in the order form does not correspond to reality or when some information has been omitted.

During collection launches, Black Friday Week and Christmas due to high demand concentrated in a few days, it is possible that shipments may suffer some delays.

CUSTOMS

NO COUNTRY IS SUBJECT TO CUSTOMS FEES. ALL DUTIES ARE FULLY COVERED BY COLD CULTURE

Standard Shipping

Iberian Peninsula

Europe

North America

South America

Asia-Pacific

Africa & Rest of the World

* Albania, Belarus, Bosnia and Herzegovina, Gibraltar, Guadeloupe, Guernsey, Isle of Man, Iceland, Aland Islands, Faroe Islands, Jersey, Kosovo, North Macedonia, Mayotte, Moldova, Montenegro, Reunion, Serbia, Svalbard and Jan Mayen, Turkey.

** Antigua y Barbuda, Bahamas, Barbados, Islas Caimán, Costa Rica, Dominica, República Dominicana, El Salvador, Guatemala, Honduras, Jamaica, Martinica, Nicaragua, San Bartolomé, San Cristóbal y Nieves, Santa Lucía, San Vicente y las Granadinas, Trinidad y Tobago, Islas Turcas y Caicos, Islas Vírgenes Británicas, Haití, Estados Unidos (Puerto Rico), Anguila, Belice, Curazao, Guayana Francesa, Granada, Montserrat, Panamá, San Martín, Sint Maarten, Islas Vírgenes Británicas.

*** Bolivia, Ecuador, Perú, Surinam, Venezuela, Guyana, Islas Malvinas.

**** Cambodia, Laos, Philippines, Taiwan, Thailand, Timor-Leste, Vietnam, Malaysia, Saudi Arabia (45,00 SAR / > 150 €), Bangladesh, Bahrain, Brunei, Bhutan, Qatar, United Arab Emirates, India, Jordan, Kuwait, Lebanon, Nepal, Oman, Pakistan, Sri Lanka, Palestinian Territories, Algeria, Egypt, Libya, Morocco, Tunisia, Armenia, Georgia, Azerbaijan.

***** Afghanistan, Iraq, Christmas Island, Cocos Islands, Kazakhstan, Kyrgyzstan, Maldives, Mongolia, Myanmar (Burma), Russia, Tajikistan, British Indian Ocean Territory, Turkmenistan, Uzbekistan, Yemen, Angola, Benin, Botswana, Burkina Faso, Burundi, Cape Verde, Cameroon, Chad, Comoros, Congo, Côte d'Ivoire, Eritrea, Eswatini, Ethiopia, Gabon, Gambia, Ghana, Guinea, Equatorial Guinea, Guinea-Bissau, Ascension Island, Kenya, Lesotho, Liberia, Madagascar, Malawi, Mali, Mauritius, Mauritania, Mozambique, Namibia, Niger, Nigeria, Central African Republic, Democratic Republic of the Congo, Rwanda, Western Sahara, Saint Helena, Sao Tome and Principe, Senegal, Seychelles, Sierra Leone, Somalia, Sudan, Sudan of the South, Tanzania, Togo, Tristan da Cunha, Uganda, Djibouti, Zambia, Zimbabwe, Bermuda, US Minor Outlying Islands, Saint Pierre and Miquelon, Caribbean Netherlands, Guyana, Falkland Islands, Fiji, Norfolk Island, Cook Islands, Pitcairn Islands, Solomon Islands, Kiribati, Nauru, Niue, New Caledonia, Papua New Guinea, French Polynesia, Samoa, Tokelau, Tonga, Tuvalu, Vanuatu, Wallis and Futuna, South Georgia and the South Sandwich Islands, French Southern Territories.

Express Shipping

Cold Culture offers express shipping to selected destinations. Delivery times are estimated business days from dispatch.

At all times Cold Culture will work to offer the best service in terms of international shipments, however, it may happen that for some reason or cause beyond our control, an order may be canceled, in which case Cold Culture will communicate it within a period not exceeding 24H working accompanied by a refund in the method of payment used by the customer for the purchase.